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Services & Support

Support

Industrial Automation Services & Support

Commissioning help, spares and service for everything we supply.

  • Installation & Commissioning

    Wiring, parameter setup and first start-up of drives, servo and stepper systems, PLCs and HMIs.

  • Troubleshooting

    Alarm codes, tuning problems, communication faults and sensors that stop reading right.

  • Spares & Replacements

    Matching spares and compatible replacements for the products we supply.

  • Application Support

    Selection and sizing advice when you are upgrading or extending a machine.

Technical Support

Raise a support request

Tell us the product and what is happening - our team will get back to you.

How It Works

From request to running machine

One point of contact from the first message until the problem is closed.

  1. 01

    Share the details

    Use the form, call us or send a WhatsApp message with the model number and the problem.

  2. 02

    We review it

    An engineer checks the product, the fault or alarm code and how it is used on your machine.

  3. 03

    We get back to you

    You get the next step - settings to change, a wiring check or what to test on site.

  4. 04

    Spares if needed

    If a part has to be replaced, we confirm the matching spare or a compatible replacement.

What We Support

Products & brands we support

Support covers the full range we supply - from motion control and PLCs to process instruments and sensors.

Brands

FAQs

Support FAQs

Quick answers to what customers ask us before raising a request.

Fill in the support form on this page with the product and the problem, or call +91 8511104864 or WhatsApp +91 9898739737, Monday to Saturday, 10 AM to 6 PM.

The model number from the product label, any alarm or fault code on the display, what changed before the problem started (wiring, parameters, load) and, if possible, a photo or short video.

Yes. Send them on WhatsApp to +91 9898739737 along with the model number. A photo of the label, the wiring or the alarm screen usually speeds things up.

Yes, for the products we supply. Share the model number and we confirm the matching spare or a compatible replacement.

Everything we supply: servo and stepper systems, PLCs, HMIs, AC drives, process instruments and sensors from Rtelligent, XSENSE, Frecon, Baumer, Fluido and Schneider.

Yes. Share the load, speed, I/O count or process conditions and our team suggests the right model and the matching drive, controller or accessories.

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